At Hydronaut Aquatics, we stand by the quality of our services and products. If something’s not right, we’ll do our best to make it right. Here’s how our refund and return process works:

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Service Refunds

We aim to deliver the best aquarium care possible. However, if you’re not satisfied with a service:

• Let us know within 48 hours of the completed service.

• We’ll assess the issue and, where appropriate, offer a correction visit or partial refund.

• Completed services are non-refundable unless we are at fault.

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Product Returns

You may return eligible items under the following conditions:

Eligible for Return:

• Unused products in original packaging

• Returned within 14 days of purchase

• Must have proof of purchase (receipt or order confirmation)

Not Eligible for Return:

• Used, damaged, or opened items

• Live animals or plants

• Special orders and custom items

• Clearance or final sale items

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Refund Process

• Refunds will be issued to the original payment method within 5–10 business days after we receive the item.

• For cash purchases, refunds will be issued via store credit or mailed check.

• Shipping fees are non-refundable, and return shipping is the customer’s responsibility unless the product was defective or incorrect.

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Exchanges

Need a different size, color, or item?

• Contact us within 7 days of receiving your order.

• We’ll arrange an exchange if the product is in new condition and in stock.

• Additional charges may apply depending on the item.