Privacy Policy

At Hydronaut Aquatics, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a service, or shop with us.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Info – Name, phone number, email address, physical address

  • Booking Details – Information about your tank(s), preferred appointment times, service preferences

  • Payment Info – Billing details when you make a purchase (processed securely via third-party payment processors)

  • Website Usage – IP address, browser type, pages visited, and other analytical data

2. How We Use Your Info

We use the information we collect to:

  • Schedule and provide aquarium services

  • Process and ship orders

  • Respond to inquiries or support requests

  • Improve our website, services, and customer experience

  • Send important updates or promotional offers (only if you opt in)

We do not sell or rent your personal data to third parties.

3. How We Protect Your Info

We use industry-standard security measures to keep your information safe:

  • Encrypted payment gateways

  • Secure web hosting

  • Limited access to personal data internally

However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

4. Sharing Your Info

We only share your personal information with trusted partners when necessary to:

  • Process payments (e.g., Stripe, Square, etc.)

  • Ship orders

  • Manage bookings or email communications

All third-party providers are required to protect your data and use it only for the purposes specified.

5. Cookies

Our website uses cookies to:

  • Improve website functionality and user experience

  • Analyze site traffic

  • Remember your preferences

You can disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

  • Access the personal data we have about you

  • Request corrections or deletions

  • Opt out of marketing emails (unsubscribe link included in every message)

To make any data-related requests, email us at: hydronautaquatics@gmail.com

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date.